A request is not a confirmation
When a family picks a time on your booking page, Sitterz stores it as a REQUEST and emails them a receipt that says exactly that: you will review it and get back to them. Sitterz never confirms work on your behalf.
Confirming or declining
Open Bookings. Confirm turns the request into committed work and emails the family a confirmation with the service and the time on your clock. Cancel does the same in the other direction, and also emails them.
Both emails come from your business name. If a family has unsubscribed or turned an email type off, we respect that and do not send it.
Booking somebody in yourself
Use the New booking button at the top of the sidebar — it is there when your role can create bookings — or drop one straight onto the calendar from Schedule. Pick a family already in your records, pick a service, then pick a time. The picker offers your open slots; if you need a time outside your published hours you can set one explicitly — it is your calendar, we just say plainly that it is not a time your page would have offered.