Platform User Terms

You are reading this because a business — the childcare provider, sitter, dog walker, tutor, or agency you work with or work for — uses Sitterz software to run its operations. You have a login to their portal.

Sitterz makes the software. Sitterz does not provide the care. We are not that business, we do not employ its staff, and we are not part of your arrangement with it. We do not check, verify, approve, or vouch for anyone — not the business, not its staff, not you.

These Platform User Terms are between you and Sitterz LLC, a Colorado limited liability company, and they cover only your use of the portal. Whatever you agreed with the business — prices, schedules, cancellation, the care itself — is between you and them, and nothing here changes it.

You must be 18 or older to hold a login. There are no accounts for children.

Everything in the portal — your household details, your child's or pet's records, attendance, daily logs, photos, messages, invoices — belongs to the business's account. The business decides what is collected, who can see it, and how long it is kept. We store it and show it to the people the business authorises.

So if you want to see, correct, download, or delete something, ask the business first. They can act on it directly. If you ask us instead, we will pass your request to them and help them answer it — we will not change or delete their records without their instruction, because we have no way to know what you two agreed.

Our Privacy Policy explains this in full, including how long different things are kept.

Keep your password to yourself, use a strong one, and tell us or the business straight away if you think someone else has got into your account. You are responsible for what happens under your login.

Please do not: try to reach another family's or another business's information; upload anything unlawful or malicious; test or probe our security; scrape data; or pretend to be someone else. If you find a security problem, email support@sitterz.com — we would genuinely rather hear from you.

When you upload something — a photo, a document, a message — you are telling us you have the right to. If it is a photo of a child, that means you have whatever permission is needed to share it.

We may suspend or close a login that is being misused, or at the business's request. The business can also remove your access at any time, because it is their account.

We provide the portal as is and as available. We do not promise it will always be available, always be fast, or never have a fault, and we give no uptime guarantee. To the extent the law allows, we disclaim every other warranty — including that the portal will meet your needs, be uninterrupted, or be free of errors — and you use it, and rely on what is in it, at your own risk. Some places do not allow certain warranty exclusions, so parts of this may not apply to you.

We do not check whether anything in the portal is accurate. Times, notes, logs, documents, and records are typed in by the business and its staff. We do not verify any of it, and we make no promise about any person you encounter through it.

The portal is a record of what people wrote down. It is not a safety system, a supervision system, or an emergency service. Do not rely on a notification, a check-in, or a log to tell you someone is safe. If something is wrong, contact the business — and if someone is in danger, contact emergency services.

How you use the portal is up to you. What you upload, what you write in a message, and what you decide based on something you read there are your decisions, and Sitterz is not part of them.

To the extent the law allows, we are not responsible for indirect or consequential losses, for lost profits, or for lost data.

Our total responsibility to you for anything to do with the portal is limited to US$25,000.

This limit applies to claims between you and Sitterz about the software. It does not limit, release, or waive any claim you or anyone else may have against the business you deal with, and it does not apply to any claim of a person who has not accepted these terms — including a child. We are not trying to sign away responsibility for anyone's injury, and nothing here should be read that way.

These limits do not apply to our fraud, gross negligence, or deliberate misconduct, or to anything the law says cannot be limited.

This section says that disputes with Sitterz go to individual arbitration instead of court, and that you give up the right to a jury and to take part in a class action. You can opt out within 30 days by emailing support@sitterz.com with the subject line “Arbitration Opt-Out” and your account email. Opting out is free, takes one message, and changes nothing else about your account.

Talk to us first. Before starting anything formal, email support@sitterz.com describing the problem and what you want. We will have 60 days to try to sort it out with you directly.

Individual arbitration. If that does not work, a dispute between you and Sitterz will be decided by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in [the venue county — to be completed before launch] County, Colorado. You may participate by phone or video. The arbitrator can award you anything a court could. The Federal Arbitration Act governs this section.

No class actions. Claims can only be brought individually, not as part of a class or representative action. If that restriction is found unenforceable for a claim, then the whole agreement to arbitrate stops applying to that claim and it goes to court instead — this sentence and the previous one stand or fall together.

If many people file at once. If 25 or more similar claims are filed against Sitterz within 30 days through the same or coordinated lawyers, they will be handled in batches of up to 100, run at the same time rather than one after another. Everyone keeps their own hearing and their own decision, and no one's decision binds anyone else's case.

What is not covered. Either of us can bring an individual claim in small-claims court. Either of us can go to court to protect intellectual property or stop unauthorised access. Nothing here limits your rights under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, and nothing stops you contacting or cooperating with a government agency.

Who decides what. The arbitrator decides the dispute. A court, not the arbitrator, decides whether the no-class-actions rule and this sentence are enforceable.

If you opt out, or arbitration does not apply. The dispute goes to the state or federal courts in [the venue county — to be completed before launch] County, Colorado, and both of us give up the right to a jury trial where the law permits that. Colorado law governs.

Any claim about the portal must be brought within one year of when it arises, unless the law requires a different period.

If we change these terms in a way that matters, we will tell you at least 30 days beforehand, by email and in the portal. Changes only apply going forward, never to something that already happened. We will not change the disputes section in a way that affects a disagreement that already exists. You can stop using the portal at any time.

Sitterz LLC, a Colorado limited liability company. [our notice address — to be completed before launch]

Email: support@sitterz.com. For anything about your bookings, your invoices, your child's records, or the care itself, contact the business — they hold all of it, and they can help you faster than we can.

These terms are published as part of the Sitterz launch program and have not yet been reviewed by outside counsel.