Reaching us
Email the support address shown on every Help page. Tell us your business name, what you were doing, and what you expected to happen instead — a screenshot usually saves a round trip. We have not published support hours or a response time, and this page will not invent one, so if something is urgent say so in the subject line.
If we look at your account
To help with something we cannot reproduce, a Sitterz admin can open your portal as your owner. When that happens there is an amber banner across the top of every page naming the person who is in there, it expires after two hours, and every change made during it is recorded as that admin — stamped with their name, not left looking like something your business did.
We cannot see your Stripe credentials or your customers' card details at any point — those live with Stripe, not with us.